VIRAJ DIAGNOSTICS PRIVATE LIMITED (“we”, “our”, “us”) is committed to protecting the privacy and confidentiality of its patients, clients, visitors, and users. This Privacy Policy explains how we collect, use, store, disclose, and protect personal and medical information when you use our services, visit our premises, or access our website or digital platforms.
Information We Collect
We may collect personal information such as name, age, gender, contact details, address, identification details, medical history, diagnostic reports, test results, billing information, and payment details. Information may be collected through physical forms, online registration, email, telephone, or during diagnostic services.
We may also collect information shared by you through appointments, sample collection requests, report requests, feedback forms, and customer support communication.
Use of Information
The collected information is used strictly for providing diagnostic services, maintaining medical records, processing payments, issuing reports, improving service quality, regulatory compliance, and internal administration. Medical information is used only for diagnosis, reporting, and healthcare-related purposes.
We may also use the information to communicate with you regarding appointments, test updates, report availability, service notices, and other operational requirements.
Confidentiality of Medical Information
All medical and personal information is treated as confidential and access is restricted to authorized personnel only.
Such information is used solely for service delivery, reporting, record keeping, and other lawful healthcare-related purposes.
Sharing of Information
We may share your information only when necessary with doctors, technicians, pathologists, authorized staff, payment processors, service providers, or regulatory authorities, as required for service delivery or compliance with law.
We do not sell, rent, or trade your personal or medical information to third parties for marketing purposes.
Data Security
We take reasonable technical and organizational measures to protect your information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Retention of Information
We retain personal and medical information for as long as necessary to provide services, maintain records, comply with legal obligations, resolve disputes, and support administrative and healthcare requirements.
Once the information is no longer required, we will dispose of it in a secure and lawful manner.
Your Rights
Subject to applicable law, you may request access to, correction of, or update of your personal information by contacting us through our official communication channels.
You may also contact us for any privacy-related concern, clarification, or grievance regarding the use of your information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.
Any changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us through the official contact details available on our website.
